BLACK KNIGHT TECHNOLOGY
A product of Black Knight Transportation LLC

ZEI Experience Integrity Report

Prepared for StreamMax (fictional sample) · 2026-10-22 · Scan f9bec6283ef528be
Blocked
At least one finding means customers may be charged or committed without clear, active consent. Fix these first.
3 blocking · 5 to review · 0 notes

What was checked

Fix first

1. Recurring-charge terms are not plainly shown

The page asks for payment, but its renewal or recurring-charge terms appear only in hidden, collapsed, tiny or low-contrast text.

How to fix: Show the recurring price, how often it is charged and when billing starts, in normal-size text next to the payment button.

Evidence (1)

2. A paid extra is selected by default

An option that adds cost is already selected, so the customer pays for it unless they notice and remove it.

How to fix: Leave paid extras unselected and let the customer choose them.

Evidence (1)

3. Free trial collects card details without a clear renewal price

Card details are requested for a trial, but the price charged after the trial, and how often, is not plainly shown.

How to fix: State the after-trial price and frequency (for example, "then $19.99/month until you cancel") before the card fields.

Evidence (2)

Review

4. Decline option shames the customer

The way to say no is worded to make the customer feel bad about declining.

How to fix: Use neutral wording such as "No thanks".

Evidence (1)

5. No cancellation information on a subscription page

The page sells a recurring plan but says nothing about how to cancel.

How to fix: Say how to cancel (for example, "Cancel anytime online in Account settings") near the price.

6. Price has a footnote mark with no visible footnote

A price carries *, † or ‡, but the matching condition is not plainly shown.

How to fix: Show the footnote's condition in readable text on the same page.

Evidence (1)

7. Marketing sign-up is pre-ticked

The customer is opted into marketing unless they untick the box.

How to fix: Start marketing boxes unticked.

Evidence (1)

8. Urgency or scarcity claims need evidence

The page uses countdowns or scarcity messages. ZEI cannot confirm they are true; if they are not, they are deceptive.

How to fix: Keep only urgency messages backed by real stock or deadline data, and be ready to show that data.

Evidence (2)

Limits of this report